01
The clinic misses a call
The caller reaches the same number they already know. No new phone system to learn.
Missed-call text-back for independent vet clinics
Missed a call? Consider it sorted.
Prelaunch pilot for independent veterinary practices. Production messaging begins only after carrier approval.
Reply target: under 60 sec
Your Animal ClinicText message
Missed call in.
Clear next step out.
Conditional call forwarding catches only no-answer or busy calls. Your number, phones, and front-desk habits stay put.
02
A text follows
The caller receives a clinic-branded prompt designed to uncover what they need.
03
The reply gets routed
Urgent language escalates. Appointments, refills, and other requests fall into the right queue.
04
The team gets the handoff
A morning digest keeps transcripts, open follow-ups, and urgent flags in one skimmable view.
Veterinary routing, not a generic autoresponder
Different needs deserve different paths.
UrgentEscalate to the clinic’s on-call contact and direct the caller to the clinic’s emergency instructions.
AppointmentCapture the best callback number and time, or send the clinic’s booking link.
RefillPlace the request in the morning refill queue with the caller’s text attached.
OtherKeep the full reply and summarize it for follow-up.
Built to stay out of the way
Keep the phones.
Lose the loose ends.
No phone-system replacement
Conditional call forwarding sends unanswered calls to TextTriage. Staff answer the calls they can, exactly as they do today.
Five-minute clinic setup
We configure the routing with you, tailor the wording, and test the full missed-call flow before the pilot starts.
A digest your team can scan
Every missed call, full transcript, emergency flag, and open follow-up arrives in the clinic’s morning digest.
Consent and control built in
Production messaging is registered before launch, and STOP and HELP requests are handled immediately. Message copy and terms receive legal review before launch.
Simple clinic pricing
One focused tool.
No platform bundle.
Start with a white-glove 14-day pilot. We set up the forwarding, tailor the clinic messages, and tune the triage rules with your team.
Pilot and plan details are prelaunch and may change before general availability.
Independent clinic plan
$99 / month
$79/month
when billed annually
when billed annually
- Missed-call text-back
- Vet-specific reply routing
- Urgent-keyword escalation
- Morning follow-up digest
- White-glove onboarding
The practical questions
Do we have to replace our phones?
No. TextTriage is designed around conditional call forwarding for busy or unanswered calls, so your existing number and phone system stay in place.
Does TextTriage diagnose emergencies?
No. It detects clinic-approved urgent language and triggers the clinic’s approved instructions and escalation path. It does not provide veterinary diagnosis or replace emergency veterinary care.
What happens after hours?
Your clinic chooses the wording, urgent terms, on-call destination, quiet hours, and emergency instructions. Those rules are tested with your team before the pilot begins.
Does it integrate with our practice software?
No practice-management integration is required for the founding pilot. The first version focuses on the missed-call conversation, routing, escalation, and digest.
When can we start?
TextTriage is currently preparing its founding-clinic pilot. Production messaging will begin only after required carrier registration and clinic approval of the message flow.
For independent veterinary practices
See what happens after your next missed call.
Join the founding pilot and we’ll map your call flow, emergency instructions, and follow-up queues together.
Email to request accessFounding clinic conversations are open